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Database Schema
Article #130
Short description: Attached is the database schema for eHelpdesk series in both PDF and Microsoft Visio formats....
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Viewed: 2879
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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How to upgrade to Tomcat 5 on Netware
Article #45
Short description: HelpDesk will not run on Tomcat 4, and you will need to upgrade to Tomcat 5 before installing HelpDe...
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Viewed: 2827
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Zen10 Embedded Sybase Support Through ODBC Connection
Article #128
Short description: The attached document will instruct you how to create an ODBC connection to your embedded Zen10 Syba...
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Viewed: 2766
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Problem: How do I increase or change the timeout settings that log me out of HelpDesk?
Article #7
Short description: The session timeout is handled by tomcat and not by HelpDesk. The session timeout warning that is di...
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Viewed: 2744
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Running Dashboards on SSL with a Self Signed Certificate
Article #133
Short description: When launching the Dashboard on an SSL connection using a Self Signed Certificate, the user gets an ...
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Viewed: 2743
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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How do I remove the search knowledgebase or "New User? Register here" link from the Login page?
Article #138
Short description: While there isn t a way to remove these links within the application itself, the login page can be m...
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Viewed: 2702
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Oracle logs keep building up in tomcat
Article #18
Short description: Sometimes when running HelpDesk with an Oracle database, the tomcat logs build up quickly, and end u...
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Viewed: 2700
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Converting MyISAM to InnoDB tables (engine change)
Article #118
Short description: MyIsam tables can cause problems in eHD, especially when you upgrade. Here are the steps to change y...
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Viewed: 2696
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Replying to Scheduler emails doesn't update ticket
Article #88
Short description: Replies to the scheduler don t get applied as updates to the ticket, they create new tickets...
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Viewed: 2683
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Accessing Mobile PDA eHelpdesk pages manually
Article #151
Short description: eHD will correctly identify most mobile devices and divert them to the mobile pages, however with th...
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Viewed: 2606
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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