Replying to Scheduler emails doesn't update ticket
Replies to the scheduler don't get applied as updates to the ticket, they create new tickets
Use the following syntax in the subject line of the scheduler {TID:{TID}} This should format the ticket ID correctly so that email to ticket doesn't keep generating a new ticket from the Out of office auto-reply emails or other responses to the scheduler.
Group eHD Standard SupportLast modified Nov 13, 2019Type PublicViewed 2698