Knowledgebase article 151

Accessing Mobile PDA eHelpdesk pages manually


eHD will correctly identify most mobile devices and divert them to the mobile pages, however with the constantly increasing number of mobile devices, manually navigating to the eHD mobile pages may be necessary

Normally ehd is accessed by going to:

 

http://<server>/ehelpdesk/login.glml

Once logged in you are taken to:

http://<server>/ehelpdesk/home.glml

 

To access the mobile pages home go here:

http://<server>/ehelpdesk/pda/ticketList.glml

 

To access the iphone pages home go here:

http://<server>/ehelpdesk/ip/home.glml

 

Group eHD Standard Support Last modified Nov 13, 2019 Type Public Viewed 2621