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Clear the Tomcat Cache files (Delete Tomcat Cache)
Article #161
Short description: Apache Tomcat will automatically create cache files for every page it serves. Sometimes it is neces...
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Viewed: 146906
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Database Connectivity errors:
Article #28
Short description: A brief description of what the errors mean and where you should start...
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Viewed: 18349
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Group: ContactWise Standard Support
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Last modified: Nov 13, 2019
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Tomcat service won't start with a prunsr.c failed creating java (jvm.dll) error
Article #91
Short description: Tomcat wouldn t start on Windows server 2003, Java 6 JDK, and Tomcat 6. With the following log error...
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Viewed: 14234
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Installing untrusted (self signed) SSL Certificate (for Simple Bind Failed error) - LDAP or Mail
Article #71
Short description: By default, eHD will not trust a self signed certificate. This article contains information to manu...
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Viewed: 10493
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Group: eHD Standard Support
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Last modified: Sep 19, 2023
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How to backup (and restore) your MySQL Database
Article #134
Short description: This article contains instructions to back up your mySQL database using the command line or an optio...
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Viewed: 9736
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Tomcat is using an incorrect version of Java (for Java errors)
Article #2
Short description: This article contains information to modify the version of Java that Tomcat uses. This becomes nece...
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Viewed: 9589
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Group: eHD Standard Support
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Last modified: Apr 2, 2021
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Running HelpDesk on a secure port (https) SSL
Article #34
Short description: Although GroupLink Support does not support the set up of HelpDesk on a secure port, please refer to...
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Viewed: 8226
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Group: eHD Standard Support
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Last modified: Aug 7, 2024
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Allocate more RAM to Tomcat (For "PermGen" or "Java Heap Space" errors)
Article #3
Short description: This article contains information about how to set up the JAVA_OPTS variables to increase the memory...
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Viewed: 8113
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Group: eHD Standard Support
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Last modified: May 5, 2023
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eHD on port 80 instead of port 8080 (Tomcat Port Settings)
Article #5
Short description: This article contains information to run tomcat on port 80 instead of the default port 8080. This w...
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Viewed: 7415
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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Reset Admin Password
Article #69
Short description: How do I reset the admin password in everything HelpDesk?...
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Viewed: 7297
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Group: eHD Standard Support
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Last modified: Nov 13, 2019
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