1. First of all, check your Upgrade Protection Date. If this date is passed, then you will NOT be able to upgrade to the latest version without first either renewing your product upgrade protection or obtaining a new license file that has the proper upgrade protection date. To check this date, login as admin, and go to Application Configuration and then to Licensing.
2. After you install/upgrade eHD and are uploading the license file for the first time, you should always try stopping tomcat and then restarting it again.
3. Delete any old license files that may be existing by going to your tomcat/webapps/ehelpdesk/WEB-INF/classes/conf
Delete both license.lic and license.lic.tmp
4. Check the information to see if it is properly being displayed.
4. If you still are having issues with your license, please contact Grouplink to have your license file re-generated.