Although GroupLink Support does not support the set up of HelpDesk on a secure port, please refer to the following documentation as a guideline to configure tomcat with an SSL connection.

Please see attached PDF files.  One is for Self Signed and the other is for a Trusted Authority(ex. Verisign)

Note:  With version 11.5 or newer, there is a slight change to step 6:

Edit the follow section:

  <!--

    <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"

               maxThreads="150" SSLEnabled="true">

        <SSLHostConfig>

            <Certificate    certificateKeystoreFile="webapps\grouplink.bin"

     certificateKeystorePassword="ehelpdesk"

                         type="RSA" />

    -->

Instead of (versions 11.5 and older):

keystoreFile="webapps\grouplink.bin"
keystorePass="ehelpdesk"

Use (versions 11.5 and newer):

certificateKeystoreFile="webapps\grouplink.bin"
certificateKeystorePassword="ehelpdesk"