Knowledgebase article 34

Running HelpDesk on a secure port (https) SSL

Although GroupLink Support does not support the set up of HelpDesk on a secure port, please refer to the following documentation as a guideline to configure tomcat with an SSL connection.

Please see attached PDF files.  One is for Self Signed and the other is for a Trusted Authority(ex. Verisign)

Note:  With version 11.5 or newer, there is a slight change to step 6:

Edit the follow section:


    <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"

               maxThreads="150" SSLEnabled="true">


            <Certificate certificateKeystoreFile="conf/localhost-rsa.jks"

                         type="RSA" />




Instead of:




Group eHD Standard Support Last modified Jan 20, 2021 Type Public Viewed 6477