If your DBadmin is displaying bogus or nonexistant placed a call subjects, then the easiest thing to do is go around the DBadmin and insert the call list subjects directly into the database. The CW_OPTIONS table contains much miscellaneous data about how the menus work and what fields are in them. For this issue, ignore everything except for the rows which contain 'History PRC Subjects' as the OP_NAME column's value. To add a new call list subject, return all of the rows, locate the grouping of subjects (usually at the bottom).
Clicking on the lowest 'null' cells will allow you to add new values. The OP_KEY is important. It controls the order your call list subjects will appear. If you want to reorder them, you need to change the sequence of the OP_KEY field to reflect the order you desire. If i wanted to add a subject of 'Demo Given' to the call list dropdown, and my data was:
OP_KEY OP_NAME OP_VALUE OP_CODE
5870 | History PRC Subjects | Wrong Number | 8004 |
5871 | History PRC Subjects | Do Not Call | 8004 |
5872 | History PRC Subjects | Talked To | 8004 |
I would add a line with an OP_KEY of 5873, the OP_NAME of 'History PRC Subjects', the OP_VALUE 'Demo Given', and the OP_CODE 8004. The OP_NAME and OP_CODE fields have to match the rest of the call list subjects or they will not work.
Changing the order is as simple as changing 5870 to 5871 and 5871 to 5870.
The Options table can contain LDAP login network information. Do not modify any contents of the Options table besides the history subjects mentioned.