Knowledgebase article 216

Error launching Ticket Templates with v12.0.7


When trying to deploy a ticket template and the following error occurs: 

Follow the steps below as a temporary work around.


Setting the filter on my local Tomcat server(Tomcat 9) web.xml file found in the /appserver/conf directory.

<filter>
    <filter-name>httpHeaderSecurity</filter-name>
    <filter-class>org.apache.catalina.filters.HttpHeaderSecurityFilter</filter-class>
    <init-param>
      <param-name>antiClickJackingOption</param-name>
      <param-value>SAMEORIGIN</param-value>
    </init-param>
    <async-supported>true</async-supported>
</filter>
<filter-mapping>
    <filter-name>httpHeaderSecurity</filter-name>
    <url-pattern>/*</url-pattern>
    <dispatcher>REQUEST</dispatcher>
</filter-mapping>

Group eHD Standard Support Last modified Oct 12, 2022 Type Public Viewed 228