Setting up ZenWorks to work with Helpdesk

If you are integrated with LDAP we lookup the contact name in LDAP, if they are found we try to get the zenwmloggedinworkstation attribute from the user, that attribute contains a list of LDAP dn's, for each of those dn's we add the zeninfo to the ticket.

If when you've created a ticket and you can't see the Zen information in the ticket.  Check to make sure the ldap login that helpdesk is using has access to where the Zen information is located in the LDAP, which is usually in the Root of the LDAP.  Also,  you can have issue's if you've setup a base or a base search that doesn't allow helpdesk to read or retrieve the Zen information from the LDAP.  Try removing the Base or Base Search reentering the LDAP Password.  Then create a new ticket.  Any ticket created prior to the setting up of Zenworksin helpdesk, won't have the Zen information in the Ticket.