This is a bug with the 8.2.1 upgrade and can be easily fixed. To resolve this problem, go to the database and run the following command on your HelpDesk database:

UPDATE STATUS
     SET ACTIVE=true

You may also need to restart tomcat after making this change.

That should resolve your problem.

If you are unsure of this process, submit a ticket to GroupLink Support and a technician can help you with the process.

Note: It is always a good idea to make database backups when making changes to the database.