Always put the certificate on the ehelpdesk server.
1. Download the following file: downloads1.grouplink.com/pub/eHD/Configuration/InstallCert-1.4-Key1.zip
2. Unzip InstallCert.zip
3. On Windows: Put the folder anywhere
On Linux: Put the folder anywhere
4. USE IP ADDRESS OF LDAP SERVER
On the command line:
Browse to location of InstallCert; Go to the directory that the install cert is in, then type:
java InstallCert <servername or ip address>:636
push '1'
OR
if that doesn't work on Linux, type: /usr/java/jdk1.5.0_12/bin/java InstallCert <servername or ip>:636 or:
C:\Program Files\Java\jdk<java version that helpdesk is using>\bin\Java InstallCert <ip address>:636
5. If eHD is running on NETWARE:
a. Download this file: downloads1.grouplink.com/pub/eHD/Configuration/InstallCert-1.4-Key1.zip
b. Put the files in the SYS volume.
c. Then in console one type: java InstallCert <ip address of ldap server>:636.
d. It should show the creation of the certificate in the logger screen.
e. Then delete the two files.