*** Make sure CW and integration clients (Outlook or GroupWise) are shut down completely before running CW installation files to ensure proper client collaboration. This includes GroupWise Notify.
*** Backup your database prior to running the upgrade! For the sake of data integrity and random mishaps such as power outages, backing up your database will provide a safety net. It might also save you thousands of dollars.
Installing the Client:
1: Download the latest version of Contactwise from http://downloads.grouplink.net. A way to ensure efficiency is to put the installation msi is to put it on your networks shared drive. If you don't have one of those, a flash drive works best. Downloading the msi to each machine in the network is cumbersome at best.
*** make sure to do a full install on any machines requiring the Database Administrator Utility (DBadmin), a typical install won't deploy it.
2: Deploy the latest cwXX.msi to all client machines
Upgrading the dataset:
1: Open the DBadmin from start menu > all programs > GroupLink > ContactWise > Database Administrator
2: The DBadmin will prompt asking if you want to upgrade the schema to the latest design.
*** after doing this, versions prior to 7.3 won't be able to connect to the database, thus the need for deploying the cwXX.msi to all client machines
*** backup prior to upgrade in case of power failure or some other random occurance which will cause data corruption
3: If necessary, deploy the most recent license file using the .exe file named after your company, sent by our license technician
*** if CW throws a 'upgrade protection expired' error when you open it, it's due to your license file being out of date.
*** if you don't have an up to date license file and have purchased ugprade protection expiring after April 2007, contact Grouplink to get an updated license.
*** if you don't have an up to date license file and have not purchased upgrade protection expiring after April 2007, contact the ContactWise sales rep at kwhite@grouplink.net or 801-335-0718 for purchasing information.