Login as the Admin

Click on Custom Field Setup on the left side

Click Add Custom Field

Field Label: Required – Enter the text to appear on the ticket
Field Type: Required – Click the down arrow to select a Type.  If drop down or radio button is selected, an option below will appear for you to add available selections.
Order: Leave this at 0 or you may order all custom fields.  Fields will order from left to right on the screen.  For example, 0 will display on the left side of the ticket, 1 will display on the right on the same line.  It works as if there are 2 columns.
Required: Check this box if the field is required before saving.  An * will appear next to the field label if selected

The next section is how the system knows when to display this custom field.  For example, if I only select the Group, this custom field will display on EVERY ticket submitted to that group.  If I add a Category, it will display when the group is select and when that category is selected as well.

This makes it so custom fields can be VERY specific or very general.

Location: Select from the drop down if desired
Group: Select from the drop down if desired
Category: Select from the drop down if desired
Category Option: Select from the drop down if desired

Save Changes