| Default User Permissions | Default Technician Permissions | Default Manager Permissions |
| Create New Tickets | All User Permissions | All Technician Permissions |
| View Knowledge Base | Launch Non-Public Ticket Templates | Manage Group Settings |
| View Contact | View All Group Tickets | Manage Scheduled Tasks |
| View Assignment | Find User Dialog | Manage Ticket Templates |
| View Location | Mass Edit Tickets | Manage Assignments |
| Change Location | Change Contact | Manage Custom Fields |
| View Group | View Submitted By | Delete Attachments |
| Change Group | Change Assignment | Schedule Appointments & Tasks |
| View Category | View Priority | Manage Knowledge Base |
| Change Category | Change Priority | Delete Tickets |
| View Category Option | View Status | View All Group SLA Status |
| Change Category Option | Change Status | All Technician Permissions |
| View Subject | View Estimated Completion Date | |
| Change Subject | Change Estimated Completion Date | |
| View Note | View Ticket Work Time | |
| Change Note | Change Ticket Work Time | |
| View Created Date | Change Ticket's Knowledgebase Articles | |
| View Modified Date | View Notify Tech | |
| View CC | Change Notify Tech | |
| Change CC | View Notify User | |
| View BCC | Change Notify User | |
| Change BCC | View Notify CC/BC | |
| View Parent Ticket ID | Change Notify CC/BC | |
| View Ticket's Knowledgebase Articles | View Watchers | |
| View Ticket's Zen Information | Change Watchers | |
| View Ticket's History Comments | Change Resolution | |
| Change Ticket's History Comments | All User Permissions | |
| View Ticket's Attachments | ||
| Change Ticket's Attachments | ||
| View Ticket's Subtickets | ||
| Change Ticket's Subtickets | ||
| View Ticket Audit | ||
| View Ticket Asset | ||
| Change Ticket Asset | ||
| View Survey Results | ||
| View Zen Asset | ||
| Change Zen Asset | ||
| View Resolution | ||
| View Resolution Date |