Prerequisites
Information you will need to complete the integration of Novell ZENworks as an Asset Tracker in eHelpdesk.
1.  ZENworks 10 or 11 Control Center URL, i.e. http://<servername>/zenworks
2.  The type of database that ZENworks is using, such as Microsoft SQL Server, Oracle, or Sybase.
3.  You will need the Server name and Database name of the server that hosts the ZENworks database.  If you are unsure of this, ask your Database Administrator.
4.  You will also need the User Name and Password of a user who has rights to the ZENworks database.  If you are unsure of this, ask your Database Administrator.
5.  NOTE: If you are using the embedded Sybase database for ZENworks, please see KB Article #128 to get the database information.

Database Connection Configuration
1.  Login to your eHelpdesk system using the Admin username and password.
2.  In the Settings screen, click on ZENworks 10-11 Configuration under System. 
3.  Check the box next to "Enable Novell ZENworks 10-11 Integration" and fill in the rest of the fields with the information you collected in the Prerequisites Section. 
4.  If you would like to enable remote access to ZENworks assets from within eHelpdesk, then also check the box next to "Enable eHD VNC Client".
5.  Click Save Changes.
6.  Click Test to test the connectivity to the ZENworks database.  If it doesn't connect, double check the values you've entered into the fields and try again.

Group Configuration
Once you have a database connection, you will then need to edit the Group for which you want to use ZENworks as the Asset Tracker.
1.  Login to your eHelpdesk system using the Admin username and password.
2.  On the left hand side, under Ticket, click on Groups.
3.  Next to the group you want to edit, click the pencil (edit) icon. 
4.  Select the radio button next to Novell ZENworks 10-11 to enable ZENworks as the asset tracker for that group.
5.  Click Save Changes.
6.  You should now be able to search for assets in ZENworks using the magnifying glass next to the Asset field in an eHelpdesk ticket.