To create a new index, please follow these steps:
Windows:
1) Pause email to ticket service if you are using it, and notify technicians not to create tickets until this process is completed.
2) Stop the tomcat service, this will bring down the helpdesk. If you used our installer this service could be named GLtomcat.
3) Delete the folder named .ehelpdesk on C:\. Newer versions of the helpdesk, location is C:\Windows\System32\config\systemprofile
Note: This folder should be on the root of the drive where eHD is installed.
4) Delete the contents of the "work" folder located in c:\program files\grouplink\everything helpdesk\tomcat\
5) Start the tomcat service
6) Log into eHD (as admin) and choose Settings > Application Configuration > Search Indexing. Click the "Reindex Tickets" command button.
Note: If a new ticket is created before this process is complete, it might not get indexed properly.
Linux:
1) Pause email to ticket service if you are using it, and notify technicians not to create tickets until this process is completed.
2) Stop the tomcat service, this will bring down the helpdesk.
Note: If you used our installer, you can type (at the terminal): service GLtomcat stop
3) Delete the contents of the directory named .ehelpdesk (this directory could be in your tomcat folder, in your user folder, or on the root depending on your situation).
4) Delete the contents of the "work" folder located in:
/opt/GroupLink/everything_HelpDesk/tomcat/work
or
/usr/local/GroupLink/everything_HelpDesk/tomcat/work
5) Start the tomcat service
6) Log into eHD (as admin) and choose Settings > Application Configuration > Search Indexing. Click the "Reindex Tickets" command button.
Note: If a new ticket is created before this process is complete, it might not get indexed properly.