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  • Searching for a Contact in a ticket
    Article #180
    Short description: To narrow down the list of contacts you can start typing in the text box.  It matches on: Last NameF...
    • Viewed: 1808
    • Group: eHD Standard Support
    • Last modified: Nov 13, 2019
  • API Documentation for Mobile
    Article #201
    Short description: Attached you will find the documentation needed to utilize the API's found in the Mobile application...
    • Viewed: 1783
    • Group: eHD Standard Support
    • Last modified: Nov 13, 2019
  • Android and iOS App
    Article #190
    Short description: *please note - the App will only work when version 11.5 is deployedDownload GroupLink's Everything H...
    • Viewed: 1681
    • Group: eHD Standard Support
    • Last modified: Sep 23, 2021
  • Updating the HelpDesk via the war file
    Article #193
    Short description: 1 – Download the appropriate war file (Windows or Linux) from our website at https://grouplink.com/c...
    • Viewed: 1608
    • Group: eHD Standard Support
    • Last modified: Mar 26, 2024
  • Default Permissions
    Article #197
    Short description: Default User Permissions Default Technician Permissions Default Manager Permissions ...
    • Viewed: 1434
    • Group: eHD Standard Support
    • Last modified: Nov 13, 2019
  • SAML/SSO Configuration
    Article #204
    Short description: See the attached pdf for SAML/SSO Configuration...
    • Viewed: 1416
    • Group: eHD Standard Support
    • Last modified: Apr 5, 2023
  • Watcher Feature
    Article #187
    Short description: Below is a description about Watcher Feature that could be used as a guide to fully understand the r...
    • Viewed: 1323
    • Group: eHD Standard Support
    • Last modified: Nov 13, 2019
  • GDPR Compliance
    Article #189
    Short description: GroupLink uses AWS to host cloud instances.  AWS is in compliance with GDPR.  The link provided belo...
    • Viewed: 1317
    • Group: eHD Standard Support
    • Last modified: Nov 13, 2019
  • API Documentation
    Article #200
    Short description: Attached you will find the documentation needed to utilize the API's found in the HelpDesk....
    • Viewed: 1265
    • Group: eHD Standard Support
    • Last modified: Jan 28, 2021
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