Article # 126
Ticket Link in Scheduler Email
Short description: Add a View Ticket link to a scheduler email...
Resolution: The attached document will help you add a URL to a scheduler email that will allow you to access the ticket directly from the email. Please note that since the scheduler emails are not in HTML format, the links will only be click-able if your e-mail client recognizes URL links. Groupwise 8 does this...
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Viewed: 61
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 108
Problems viewing attachments in IE
Short description: I have a test ticket with a PDF, RTF, TXT and a JPG file attached, each to a different comment. With...
Resolution: Before Attempting this, Make sure that you have a backup of your system registry for what ever machine you do this on. I ve found it s a known IE problem downloading files via SSL. It works fine from Safari and Firefox. I was hoping to find a fix for Tomcat and couldn t get any of them to work. For...
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Viewed: 59
Group: eHD Standard Support
Last modified: Aug 16, 2010
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Article # 83
New User Self Registration Link is missing
Short description: The Login page of everything HelpDesk doesn t allow new users to self register anymore! Help!...
Resolution: The self registration link is only available if your eHD system is not integrated with an LDAP server. If you are LDAP integrated, you may log in using your LDAP credentials and your account will be automatically imported from LDAP. If you don t have an LDAP account, contact your system administrato...
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Viewed: 58
Group: eHD Standard Support
Last modified: Aug 16, 2010
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Article # 134
How to backup (and restore) your MySQL Database
Short description: The attached document will provide instructions on how to backup and restore your MySQL database....
Resolution: See attached document...
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Viewed: 49
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 87
Knowledgebase issues
Short description: We have seen this issue happen with a fresh install of 8.2.3 that has no existing KB articles....
Resolution: What happens is there is an issue with some configurations that a blank KB immediately causes an error when a user or technician tries to go and search the KB. An updated kbSearch.jsp is attached. Unzip this file in your Tomcat /webapps/ehelpdesk/WEB-INF/jsp directory....
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Viewed: 47
Group: eHD Standard Support
Last modified: Aug 16, 2010
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Article # 131
Scheduler Tags
Short description: This article contains of list of tags that can be used in scheduler emails to show certain details a...
Resolution: The scheduler tags are as follows. A list is also attached screenshot.Ticket Number {TID} Subject {TSUBJ} Note {NOTE} (also {TMSG} for backward compatibility) CC {CC} Parent Ticket Number {PID} Category {CAT} Category Option {CATOP} Contact {CONT} Contact Primary Phone Number {CONT#} Conta...
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Viewed: 39
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 120
ContactWise QuickStart Advanced Manual
Short description: ...
Resolution: ...
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Viewed: 39
Group: ContactWise Standard Support
Last modified: Aug 26, 2010
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Article # 130
Database Schema
Short description: Attached is the database schema for both eHelpdesk Version 8.X series and Version 9.X series in both...
Resolution: The database schema for eHelpdesk is provided as a convenience only. Grouplink does NOT support any modification, input, or data extraction directly from the eHelpdesk database. Also remember to ensure your database is backed up first, should you run into any issues....
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Viewed: 33
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 123
Installation Guideline for ContactWise Web
Short description: This article lists the necessary software and links needed to run ContactWise Web. It also has an in...
Resolution: ...
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Viewed: 32
Group: ContactWise Standard Support
Last modified: Sep 9, 2010
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Article # 119
ContactWise QuickStart Basic Manual
Short description: ...
Resolution: ...
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Viewed: 27
Group: ContactWise Standard Support
Last modified: Aug 16, 2010
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