Article # 79
Send scheduler notifcations to your cell phone via SMS text message
Short description: Have the eHD scheduler send your cell phone SMS text message notifications...
Resolution: You can have the eHD scheduler send text messages to your cell phone simply by inputting phonenumber @ yourcarrierinfo I.E. If your cell phone number was 800-555-1234 and your provider was Verizon, you would put the follownig in the scheduler s email field: 8005551234@vtext.comBelow is a list of ...
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Viewed: 98
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 110
FTP Upload Instructions
Short description: In the attached files you will find instructions to upload to Grouplink s FTP sever....
Resolution: ...
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Viewed: 96
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 75
GL-Snap Documentation and Examples
Short description: GL-Snap Documentation, Examples PDF, and icon...
Resolution: See the attached PDF for GL-Snap Documentation, Examples and Grouplink logo Icon...
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Viewed: 93
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 65
Customization screen disappeared
Short description: After upgrading to version 8.2.1, I can no longer see the customization screen. This same problem al...
Resolution: This is a bug with the 8.2.1 upgrade and can be easily fixed. To resolve this problem, go to the database and run the following command on your HelpDesk database:UPDATE STATUS SET ACTIVE=trueYou may also need to restart tomcat after making this change. That should resolve your problem.If you are...
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Viewed: 92
Group: eHD Standard Support
Last modified: Aug 30, 2010
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Article # 89
JRE_HOME
Short description: Tomcat starts, but when I try to access eHelpdesk I get a 404 error and the Tomcat log have a statem...
Resolution: This error states that the application is using the IBM version of Java that comes bundled with many distributions of Linux In some configurations, in addition to the JAVA_HOME= jdk installation directory , your must also specify an additional environment variable of JRE_HOME= jdk installation direc...
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Viewed: 86
Group: eHD Standard Support
Last modified: Sep 8, 2010
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Article # 90
Tomcat service won't start on Windows 64 bit server
Short description: Tomcat service will not start and the jakarta log file shows a %1 is not a valid win32 application e...
Resolution: You need to have the tomcat 64 bit executables to run tomcat as a 64 bit service. The attached file contains the Tomcat 6 executales to run tomcat in 64 bit mode. Use these files and replace your tomcat6.exe and tomcat6w.exe located in your tomcat/bin directory. ...
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Viewed: 81
Group: eHD Standard Support
Last modified: Sep 2, 2010
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Article # 84
eHD and IIS
Short description: Does eHD Support IIS instead of Tomcat as a web host platform?...
Resolution: Grouplink supports and recommends using Apache Tomcat as it supports J2EE applications natively, which is what eHelpdesk requires. It is a completely java based app. Microsoft IIS is not currently supported at this time....
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Viewed: 71
Group: Product Enhancement Requests
Last modified: Sep 9, 2010
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Article # 85
eHD Database installation
Short description: What do I need to do in order to have a database ready for the everything Helpdesk application?...
Resolution: The only thing you have to create is the instance and the database itself. You do not need to create any tables in the database as eHD does this automatically for you. All tables with then be populated with data as it is entered into eHD....
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Viewed: 70
Group: Product Enhancement Requests
Last modified: Sep 2, 2010
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Article # 125
Enable Debugging Mode
Short description: This article will instruct you how to activate debug mode in eHD so that the logs are more detailed ...
Resolution: To enabled debugging mode, you need to modify your log4j.properties file located in tomcat/webapps/ehelpdesk/WEB-INF/classes. You can then use any editor to open and modify the line that reads: #log4j.logger.net.grouplink=DEBUG Remove the # from the line to enable debug mode. (See attached screens...
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Viewed: 69
Group: eHD Standard Support
Last modified: Sep 8, 2010
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Article # 118
Converting MyISAM to InnoDB tables
Short description: MyIsam tables can cause problems in eHD, especially when you upgrade. Here are the steps to change y...
Resolution: The usual transaction rollback functionality that we rely on doesn t work with MyIsam tables. We ll need to switch the table types from MyIsam to InnoDB. Before doing this, please ensure you have a CURRENT BACKUP of your database. Once that is done the conversion can take place. The usual way we do ...
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Viewed: 66
Group: eHD Standard Support
Last modified: Aug 27, 2010
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