Article # 78
everything Helpdesk Trusted Application Key
Short description: A few links to help you get started to generate a trusted application key for eHelpdesk on your Grou...
Resolution: Some Groupwise configurations require trusted application keys for 3rd party applications to interface with them.Below are a couple of links to creating trusted application keys in-house. http://developer.novell.com/wiki/index.php/Tapp_sampleshttp://developer.novell.com/wiki/index.php/GroupWise_Trus...
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Viewed: 234
Group: eHD Standard Support
Last modified: Sep 7, 2010
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Article # 77
How do I customize the logo on the login screen?
Short description: Replace the GIF image with you own....
Resolution: You may customize the login screen of everythingHelpDesk to your own company logo or other custom image by replacing the .gif file. The file is called helpdeskHeader.gif - Make sure you make a backup copy of this file in case you ever decide to revert back to the regular image. The file is locat...
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Viewed: 232
Group: eHD Standard Support
Last modified: Aug 18, 2010
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Article # 6
I forgot my database password, how do I reset the root password?
Short description: Part of the following article came from the MySQL wesbite: http://dev.mysql.com/doc/refman/5.0/en/re...
Resolution: Please refer to the attached document....
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Viewed: 219
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 62
HelpDesk documentation
Short description: Where can I find the latest HelpDesk documentation, or configuration guide?...
Resolution: The latest documentation, or Install, Configure, Admin Guide can be downloaded from the following location: http://downloads.grouplink.net/pub/eHD/Documentation/ICA.pdf...
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Viewed: 192
Group: eHD Standard Support
Last modified: Sep 2, 2010
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Article # 67
LDAP Problems
Short description: Troubleshooting guide for LDAP integration with the everything HelpDesk...
Resolution: Note: Since a customer s LDAP system is outside the everything HelpDesk product, the customer is totally responsible to make sure their LDAP system is configured properly. This Knowledge base Article is prepared to help guide you through troubleshooting your LDAP system. Here are some links for LDAP...
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Viewed: 190
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 74
everything Helpdesk Prerequisite Requirements
Short description: These need to be setup/installed prior to installing everything HelpDesk...
Resolution: See Attached...
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Viewed: 183
Group: eHD Standard Support
Last modified: Sep 9, 2010
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Article # 69
Reset Admin Password
Short description: How do I reset the admin password in everything HelpDesk?...
Resolution: On a fresh install the database USERS table is populated with a user named admin with the password admin . The password however is MD5 encoded. To reset the admin password you need access to the everything HelpDesk database with rights sufficient to update the USERS table and a general knowledge ...
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Viewed: 178
Group: eHD Standard Support
Last modified: Sep 7, 2010
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Article # 68
Zen information not transferring to ticket.
Short description: Setting up ZenWorks to work with Helpdesk...
Resolution: If you are integrated with LDAP we lookup the contact name in LDAP, if they are found we try to get the zenwmloggedinworkstation attribute from the user, that attribute contains a list of LDAP dn s, for each of those dn s we add the zeninfo to the ticket.If when you ve created a ticket and you can t...
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Viewed: 177
Group: eHD Standard Support
Last modified: Aug 19, 2010
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Article # 7
Problem: How do I increase or change the timeout settings that log me out of HelpDesk?
Short description: The session timeout is handled by tomcat and not by HelpDesk. The session timeout warning that is di...
Resolution: Please refer to the attached document. (Only applies to version 7.x) If you are running version 8.x or greater you can set the timeout settings by logging in as Admin and under the Application Configuration - Customization portion you will find the timeout settings can be adjusted (in minutes)....
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Viewed: 176
Group: eHD Standard Support
Last modified: Aug 16, 2010
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Article # 82
Templates for importing assets into eHD's asset tracker system
Short description: Attached Are templates for CSV s to import assets into eHD s asset tracker....
Resolution: See attached. The fields we require to successfully import an asset are as follows: Asset NumberAsset NameAsset TypeAsset Status* * Note while asset status is not required to perform the import, any time you need to make a modification to the asset hereafter will require you to set the Asset status ...
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Viewed: 171
Group: eHD Standard Support
Last modified: Sep 9, 2010
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